Frequently Asked Questions

Our team meets weekly to discuss regulatory updates and how our clients might be impacted. We update our compliance collateral ASAP to ensure our guidance stays current. If the regulatory updates significantly impact our clients, we will send out a client alert regarding the news and may host subsequent webinars to discuss implementation.

Yes, we offer a variety of subscription plans and are willing to accommodate your financial institution’s individual needs and budget through a customized approach. Contact us to learn more about our subscriptions and pricing.

Yes, this is included in our Team Membership, which offers review services for initial product disclosures, advertising and policies. We do not limit the number of documents submitted for review.

We have two different features that allow you to connect directly with our team of compliance experts. Our chat feature is ideal for shorter questions you want to run by the team. We always have a team member on chat during business hours and will respond promptly. If you have a more complex question or need us to review an advertisement, disclosure, or policy, you would submit a ticket. Depending on our ticket volume, we may be able to respond to you same day. You will receive a response to your ticket within 2 business days. If for whatever reason our team must do further research and cannot respond within 48 hours, we will communicate this with you.

We understand that time is of the essence in certain situations, and you may need a prompt response. If you communicate an urgent need, our team will do our best to ensure we answer you ASAP.

Yes, we offer a database of 140+ recorded compliance webinars, 25+ of which are accredited with the ABA for continuing education credits. We are constantly developing new training materials, offering 2-3 live webinars per month on regulatory topics of interest. Our webinars include live Q&A where you can ask our experts questions on the topic and hear what your peers are experiencing as well. If your institution is interested in custom training, we can craft courses to address your institution’s specific struggles.

Yes, we advise banks, credit unions, and fintechs located within the United States.

No, we do not advise on state laws. If the financial institution needs state law advice, Capco has a team of consultants that can assist. Contact us and we will point you in the right direction.

Although our team does not perform regulatory audits or monitoring, Capco does have a team of consultants that can assist you with any audit or monitoring needs. Contact us for more information.

Yes, we offer free trials for 7 days of our services, no strings attached. Want to start yours today? Let us know.